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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ken Gillaspy

Ken Gillaspy

June 5, 2026

5  out of  5
rating by Ken Gillaspy
"This was the best call I can remember for a long time. Dustin should be so busy with people calling him to save money and be happy."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent James Buss’s Team. "
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Christina Halley

May 31, 2026

5  out of  5
rating by Christina Halley
"They take care of you"
We responded:
"Thank you for the 5-star review, Christina! Here on State Farm Agent James Buss’s Team, we are proud to serve our community and appreciate your recognition. "
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Dawn McLean

May 29, 2026

5  out of  5
rating by Dawn McLean
"Recently , recommended by two friends, l spoke with Justin who handled my request professional & welcoming. He assisted me in switching from another auto insurance due to another insurance company being more than double for same coverage. The savings left me grateful. So glad I did not wait any longer. Justin is very professional and right to the point and explains things without you having to figure everything out. Glad to know I am with people that care. Thank you Justin!"
We responded:
"Thank you so much for the 5-stars, Dawn! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent James Buss’s Team anytime."
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Emily McKinnon

May 22, 2026

5  out of  5
rating by Emily McKinnon
"Ricky was great! Got right on what I needed and took care of it!"
We responded:
"We appreciate your review, Emily. We are so happy that you had such a wonderful experience with State Farm Agent James Buss’s Team here in Lake Butler ! "
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Alexander Williams

May 21, 2026

5  out of  5
rating by Alexander Williams
"Mrs.Heather was very friendly and informative for what I needed help with and helped me form an understanding on most of my concerns. Thank you State farm for showing empathy towards those going through hard times and thank you Heather!"
We responded:
"Thank you for your kind review Alexander. We greatly appreciate you taking the time to acknowledge Ricky's performance. He truly loves to serve our community! We are honored to have him on our team."
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Phyllis Winn

April 30, 2026

5  out of  5
rating by Phyllis Winn
"Ricky was extremely professional, helpful, and knowledgeable. He helped to move my vehicles and home policies to one agent saving me money. Thank you very much!"
We responded:
"We are grateful for your 5-star review, Phyllis! Thanks for taking a moment to share your positive rating of State Farm Agent James Buss’s Team here in Lake Butler . "
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Tyler Bagley

April 20, 2026

5  out of  5
rating by Tyler Bagley
"Ricky has Excellent customer service and and remembers you as a person not just another policy number"
We responded:
"Thank you Tyler! We appreciate you!"
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Ronald Smith

April 14, 2026

5  out of  5
rating by Ronald Smith
"Great Experience with Ricky! Really went over everything, very knowledgeable! Great to talk with also! Thank you Ricky!"
We responded:
"Thank you so much for the 5-star rating, Ronald! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Roger Barnett

April 8, 2026

5  out of  5
rating by Roger Barnett
"Ricky was absolutely amazing! His personality and heart SHINES through his work. We are so grateful for his service!"
We responded:
"Thank you so much for the 5-stars, Roger! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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B W

April 6, 2026

5  out of  5
rating by B W
"Called and spoke with Ricky today with some questions about uninsured motorist coverage. Ricky was on top of it and cleared everything up! Great costumer service and enthusiastic about his job! If you need questions answered or in the need for insurance coverage, go see Ricky, he’ll get you right!"
We responded:
"Thank you for taking the time to leave such a great review, B. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Anthony Gonzales

March 24, 2026

5  out of  5
rating by Anthony Gonzales
"Great insurance, and they definitely got you covered, thanks to Ricky ."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent James Buss’s Team. "
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Jessica Curley

March 19, 2026

5  out of  5
rating by Jessica Curley
"We love James Buss and his team. Ricky is usually who I talk to and he does an amazing job keeping me knowledgeable about my coverage and making sure I’m happy with it."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Tamika Celeste

March 18, 2026

5  out of  5
rating by Tamika Celeste
"Ricky, was great. He fixed all of my issues and was able to help me understand everything."
We responded:
"Thank you for taking the time to leave such a great review, Tamika. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Justin Colley

March 16, 2026

5  out of  5
rating by Justin Colley
"Talked to Ricky, rates went down 😳... That was unexpected but also had a great conversation about life and trying to save me money elsewhere. Good people here"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent James Buss’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Steve Williams

March 5, 2026

5  out of  5
rating by Steve Williams
"Mr Ricky at State Farm is awesome. Not only does he explain everything but he suggests coverages that doesn't just save $ but has you fully covered which saves you in the long run. Great company."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent James Buss’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lake Butler ."
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Alyssa Norman

February 26, 2026

5  out of  5
rating by Alyssa Norman
"Ricky never fails to answer any questions or problems I may have with patience and efficiency. It’s so nice to have an agent you feel is personable and doesn’t get annoyed with you even when you ask what feels like silly questions. Truly an amazing experience every time."
We responded:
"Thank Alyssa!! We absolutley love how Ricky helps educate people with good solid info and integrity. Have a great day!!"
Profile photo of Breanna Lord

Breanna Lord

February 26, 2026

5  out of  5
rating by Breanna Lord
"Ricky was very helpful and gave the best customer service that I have received when calling a company"
We responded:
"Hey Breanna, so glad to hear about your experience with Ricky!! Thank you for taking the time out of your busy life to let us know how we're doing. It really helps us! :)"
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Betty Lane

February 25, 2026

5  out of  5
rating by Betty Lane
"Very informative of the insurance company. Explained everything to me in plan language so I understood my options. Rickey is very patient and friendly. Plan on being with State Farm for years to come. I had a very pleasant experience and plan on telling my friends and neighbors."
We responded:
"Hey Betty, thank you so much for your kind words! Ricky is amazing and we are so thankfull for him. Have a great day and holler if you need us. :)"
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JoAnnA Bush

February 18, 2026

5  out of  5
rating by JoAnnA Bush
"I had a great experience with Ricky helping me with my new Policy for full coverage insurance. V/r, JoAnna Bush. ."
We responded:
"Thank you so much for leaving us a review! Ricky is a rockstar!! Glad we could help and we look forward to taking great care of you for years to come. :)"
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David Harrison

February 12, 2026

5  out of  5
rating by David Harrison
"Christina was amazing and super helpful!! Go to her with all of your insurance needs!!! Thank you Christina!!"
We responded:
"Thanks David!!!!"
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Bobby Garrison

February 12, 2026

5  out of  5
rating by Bobby Garrison
"Christina assisted me today with changing my policy from one company to state farm! She was wonderful to deal with and knew her stuff. 10/10 would recommend her for any insurance needs!"
We responded:
"Thank you we love Christina too!! "
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Margaret Mulkey

February 12, 2026

5  out of  5
rating by Margaret Mulkey
"Ricky was very knowledgeable and very helpful in getting a great rate on our car insurance. We are very thankful to be with Statefarm and to have him as our agent."
We responded:
"Thank you Mrs. Mulkey!! We love Ricky so much! "
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Mary HAGAN

February 10, 2026

5  out of  5
rating by Mary HAGAN
"Ricky Norman very nice and helpful. He really did a great job helping with my car insurance. He was very professional and answered all my questions."
We responded:
"Amen!! Thanks Mary so glad Ricky was able to help! He is office manager of the year around here every year!"
Profile photo of Leanna Norman

Leanna Norman

January 30, 2026

5  out of  5
rating by Leanna Norman
"Ricky is the best and truly cares about his clients!"
We responded:
"Thank you for the great review Leanna! "
Profile photo of Danny Brown

Danny Brown

January 27, 2026

5  out of  5
rating by Danny Brown
"It was a pleasure talking to and working with Ricky Norman of State Farm on my upcoming vehicle renewal policy. Mr. Norman is very professional and knowledgeable of insurance products offered by State Farm. Give Ricky a call for all your insurance needs."
We responded:
"Hey Danny, we truly appreciate your feedback and we love Ricky too! Have a wondeful day sir!! Thank you!!"