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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alden Dow

July 24, 2025

5  out of  5
rating by Alden Dow
"Deanna was such a great help"
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djdrake7

July 24, 2025

5  out of  5
rating by djdrake7
"Excellent customer service! Christina was friendly, helpful, and went out of her way to assist me. Highly recommend this agency!"
We responded:
"Thank you for your review! Christina always strives to go above and beyond! Your recommendation is so appreciated!"
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Ashley Burch

July 23, 2025

5  out of  5
rating by Ashley Burch
"Christina was very helpful & professional! Thanks again!"
We responded:
"Thank you Ashley! We appreciate you taking the time to leave us a review! "
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antonio barron

July 22, 2025

5  out of  5
rating by antonio barron
"Deanna was really nice and sweet . She took her time and didn't make me feel rush into choice a policy"
We responded:
"Thanks for your feedback Antonio, Deanna is a doing a great job in the agency. Have a great day sir!"
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Jeffrey Dean

July 21, 2025

5  out of  5
rating by Jeffrey Dean
"Despite my frustration on a major issue Christina and the rest of the staff solved the problem and got things taken care of. Thank you to everyone involved for your help."
We responded:
"Thank you for taking the time to let us know your experience. Our staff is dedicated to resolving issues and it means so much to get that positivie feedback. Have a great one Jeffrey! "
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Sarah Rogero

July 18, 2025

5  out of  5
rating by Sarah Rogero
"Great customer service. Ricky is efficient and kind with explaining policy questions and other insurance products that are in the policyholders best interests. Thank you!"
We responded:
"Thanks Sarah! We appreciate you!"
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Tammy

July 17, 2025

5  out of  5
rating by Tammy
"I have been a customer of State Farm with James and Amanda Buss for many years. They are honest wonderful people that feel like part of your family. Christina spent almost an hour with me answering every question I had about my coverage. Going over each detail and making sure I am getting the discounts I qualify for and quotes on adding a young driver. Excellent, professional, and thorough. The James Buss team is the best!!! Thank you guys!"
We responded:
"Tammy, thank you so much for taking the time to leave this awesome review. We are so blessed to have wonderful customers like you that do indeed feel like family. Thank you for being so loyal and know you are very appreciated!"
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Tracy Pickett

July 11, 2025

5  out of  5
rating by Tracy Pickett
"Always friendly knowledgeable and helpful!!!😊"
We responded:
"Thank you Tracey! We appreciate you! "
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Jason Detreich

July 9, 2025

5  out of  5
rating by Jason Detreich
"Ricky made adding a whole life policy a piece of cake"
We responded:
"We’re so glad we were able to get you and Amber protected! It’s the most important part of what we do! Thank you for your review!!"
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Feeling Froggie

July 1, 2025

5  out of  5
rating by Feeling Froggie
"Awesome experience, very friendly, & answered all of our questions in detail. Amanda helped us get more affordable coverage for our whole family! So grateful!"
We responded:
"Thank you so much from James Buss State Farm in Lake Butler for your wonderful review! We’re so happy to hear you now have a better rate and better coverage too! "
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Allen Winschel

June 6, 2025

5  out of  5
rating by Allen Winschel
"Deanna was great!!!! She explained everything really clear and simple :) 10/10!!!"
We responded:
"Thank you for your review Allen! We’re grateful was able to help! Thank you for your business! "
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Sean Massey

June 5, 2025

5  out of  5
rating by Sean Massey
"I talked to Ricky. Fantastic customer service and very thorough with making sure you know what you're signing up for! He's definitely going to be my go-to guy with any insurance questions I have in the future!"
We responded:
"Thanks for your review Sean! We’re fortunate to have Ricky on our team! "
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Ashley Courson

May 27, 2025

5  out of  5
rating by Ashley Courson
"Amanda did a GREAT JOB got everything I needed at a great price thanks to her!!"
We responded:
"Ashley, thank you so much for your review! We appreciate your business!"
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Staynk Dog

May 14, 2025

5  out of  5
rating by Staynk Dog
"Ricky nails it every-time we need ANYTHING. I love it when he answers the phone because as soon as I hear his voice I’m confident my issue or need will be solved with one phone call. That confidence has been earned because he always delivers by being informed, attentive and responsive."
We responded:
"Thank you for your review! We’re appreciate your confidence in our office and continued business!"
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Amby Jordan

May 2, 2025

5  out of  5
rating by Amby Jordan
"Ricky is the best!"
We responded:
"Thank you Amby! Your 5 star review of our office is very appreciated!"
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Elizabeth SEIPLE

April 23, 2025

5  out of  5
rating by Elizabeth SEIPLE
"Ricky was very professional and helpful with terminating my policy due to my husband and I relocating back to Ohio. Highly recommend!"
We responded:
"Elizabeth, we appreciate your review and wish you all the best in your new chapter in Ohio. If you’re ever back in Florida, we’d be honored to have you as a customer again!"
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Jack

April 10, 2025

5  out of  5
rating by Jack
"Very helpful and knowledgeable. Experience service. Nice and welcoming feeling."
We responded:
"Thank you Jack! We are grateful to be your agency of choice! "
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Sally Bovio

April 10, 2025

5  out of  5
rating by Sally Bovio
"Deanna was very helpful and knowledgeable about my insurance needs. She was friendly, pleasant and answered all my questions directly. She did not pressure me or try to confuse me with irrelevant details which other insurance companies tried to do, which is why I'm willing to switch after being with my insurance company after 20 years. She has a wonderful phone manner and she made me feel confident about changing companies."
We responded:
"Sally your review brings us so much joy! This is our goal to provide friendly service with knowledgeable staff that put you at ease knowing you’re in good hands."
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Leslie Sasser

April 10, 2025

5  out of  5
rating by Leslie Sasser
"Amanda is great! She helped us get new coverage and saved us a lot of money!"
We responded:
"Leslie we appreciate your review and are thrilled to hear we saved you money! If you know of anyone else we can help, please let Amanda know!"
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Barbara Colvin

April 8, 2025

5  out of  5
rating by Barbara Colvin
"Ricky was very informative and helpful. It was pleasure talking with him."
We responded:
"Thank you for the review Barbara! We appreciate you!"
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Amberly Fugatt

March 28, 2025

5  out of  5
rating by Amberly Fugatt
"Amanda was very helpful today in helping me decide about changing insurance companies and becoming a State Farm customer. Her knowledge and attention to my specific needs were awesome! Not only that I am now going to be saving est of $230. Per a month and that is with better coverage! I am beyond excited about my experience today."
We responded:
"Yes!!We love when we can help customers get better coverage AND cut the cost!"
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Gessika Guerra

March 21, 2025

5  out of  5
rating by Gessika Guerra
"Ricky is awesome. I had an unusual situation and he handled it well. I was happy with his wonderful service, clear explanations, and his bright personality to transfer my policies. I look forward to being a long term customer. Thanks Ricky!"
We responded:
"We appreciate your review and are thrilled to hear Ricky helped clarify everything for you! Thanks for trusting James Buss State Farm!"
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Jeff Stagg

March 19, 2025

5  out of  5
rating by Jeff Stagg
"Amanda was great helping us managed our car insurance and looking us possibly getting life insurance. Thank you so much Amanda. Great customer service!"
We responded:
"Thank you Jeff! We appreciate you sir! "
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Antonella Mcswain

March 17, 2025

5  out of  5
rating by Antonella Mcswain
"Amanda Buss assisted me this morning with my policy and I couldn’t be happier. She answered all the questions I had. She took the time to explain the details of my policy. I appreciate her professionalism, her transparency, and I would recommend State Farm to anyone Thank you, Amanda."
We responded:
"Thank you so much for the wonderful review! We appreciate you so much! "
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Judy Levers

March 11, 2025

5  out of  5
rating by Judy Levers
"I could not have asked for a better experience with Ricky Norman . He was patience, kind and very diligent in finding me car and homeowners insurance with the same coverage for a lower cost. He was through and answered my questions without hesitant. I will certainly recommend Ricky in the future to my friends. Judy"
We responded:
"Thank you Judy! We’re so glad you had a great experience! "