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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leanna Norman

Leanna Norman

January 30, 2026

5  out of  5
rating by Leanna Norman
"Ricky is the best and truly cares about his clients!"
We responded:
"Thank you for the great review Leanna! "
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Mary HAGAN

January 29, 2026

5  out of  5
rating by Mary HAGAN
"Ricky Norman very nice and helpful. He really did a great job helping with my car insurance. He was very professional and answered all my questions."
We responded:
"Amen!! Thanks Mary so glad Ricky was able to help! He is office manager of the year around here every year!"
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Harrison Lewis

January 22, 2026

5  out of  5
rating by Harrison Lewis
"Ricky was awesome! He helped me get what I needed as quickly and efficiently as possible!"
We responded:
"Thank you for taking the time to leave us a 5 star review. We appreciate you! "
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Jeremy Clark

January 21, 2026

5  out of  5
rating by Jeremy Clark
"Ricky was very helpful, made sure I understood what coverage I was getting it why it was important. And save me a considerable amount of money versus my previous policy with another company. Answered every question I had and some questions I didn't know that I needed to ask. Even if he didn't save me money he earned my business today."
We responded:
"Hey Jeremy, we’re so glad you were able to save money switching over to us and so happy Ricky gave you A+ service! Thank you for your business. "
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shylaloulou

January 16, 2026

5  out of  5
rating by shylaloulou
"Ricky Norman at James Buss, was extremely helpful and able to answer my questions (even when I emailed after hours). Thanks Ricky for your help!"
We responded:
"Thank you so much for the wonderful review!!"
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Helen B

January 16, 2026

5  out of  5
rating by Helen B
"Ricky was promt and has a great customer service skills. Great experience."
We responded:
"Thank you for taking the time to leave a review Helen. We’re so glad you had a great experience with Ricky! "
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Sonya C

January 16, 2026

5  out of  5
rating by Sonya C
"Ricky was phenomenal. I believe him and I stayed on the phone for over an hour. I really enjoyed the conversation we had as it was family oriented as well as insurance information. Highly highly recommend him"
We responded:
"Thank you for your 5 star rating Sonya!"
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Keka B

January 9, 2026

1  out of  5
rating by Keka B
"The worst. I don’t understand why my premium is always going up, all the time. The people who work there seems to have zero knowledge and never help. I’m very frustrated 😡"
We responded:
"Hey Keka, you must have the wrong agent. Our staff is very knowledgable and easy to deal with. If you call us we will be happy to check who your agent is or if your with us to review your account but we DO NOT control rates. Let us know how we can help!"
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Jan Smith

January 9, 2026

5  out of  5
rating by Jan Smith
"I contacted Ricky to review our auto insurance coverage. He reviewed in detail several options to reduce the cost while maintaining appropriate coverage. He was very professional and helpful in explaining the options."
We responded:
"Thank you for your review Jan! "
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Ric Cree

December 30, 2025

5  out of  5
rating by Ric Cree
"Christina was great and helpful, helped me with my account. These guys have been amazing and have literally been with me through so much… I mean that literally lol."
We responded:
"Thank you for taking the time to leave us a review, Ric. We appreciate you and are so glad our team has been able to be there for you through so much. We'll always be here for you!"
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Tonya Grange

December 29, 2025

5  out of  5
rating by Tonya Grange
"Christina promptly processed my requests for a premium adjustment which increased my cost savings in Homeowners insurance."
We responded:
"Thank you Tonya! We appreciate your business and are glad Christina was able to help! "
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Hope Sutton

December 29, 2025

5  out of  5
rating by Hope Sutton
"Ricky was Super nice and very efficient thank you"
We responded:
"Hope, thank you for the wonderful review! We are happy to have you as part of our State Farm insurance family!"
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Cathy Pollock

December 19, 2025

5  out of  5
rating by Cathy Pollock
"This is the first time in my 60 years that I have contacted an insurance company and then given so much amazing information and really feeling like the person on the other end of the phone knew what I was talking about and was so kind and so patient explaining every detail to me, Deanna is an asset to your office and I can’t thank her enough for all of her help"
We responded:
"Thank you so much for the wonderful review,Cathy! We are very blessed to have a great team that’s very knowledgeable and dedicated to taking the best care of our customers! "
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Marla Mosley

December 19, 2025

5  out of  5
rating by Marla Mosley
"My husband and I had a great experience talking to Ricky. Insurance is very confusing to me and Ricky was very patient and knowledgeable. I would highly recommend them to everyone."
We responded:
"Thank you Marla! We appreciate you taking the time to leave us a 5 star review! "
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Dana Pendarvis

December 18, 2025

5  out of  5
rating by Dana Pendarvis
"I stopped in one day to pay for a booth for an event that was coming up and figured that my husband and I were looking for a new auto insurance company because the current one had raised the price for ours. Ricky Norman was very eager to help me with a quote for our cars and it was better than our current plan. I talked it over with my husband and then called Ricky and setup our new policy."
We responded:
"Dana, thank you so much for taking the time to leave us a review! We greatly appreciate your business! "
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Alexander Williams

December 3, 2025

5  out of  5
rating by Alexander Williams
"Mr.Ricky was very friendly and helpful for what I needed information on and helped me form an understanding on most of my concerns. Thank you State farm and thank you Ricky!"
We responded:
"Thank you for your kind review Alexander. We greatly appreciate you taking the time to acknowledge Ricky's performance. He truly loves to serve our community! We are honored to have him on our team."
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Elena r

December 2, 2025

5  out of  5
rating by Elena r
"James “Ricky” is a great blessing. He was able to provide great service."
We responded:
"We appreciate you taking the time to leave a review Elena! We agree, Ricky is a great blessing! "
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Braden Levers

November 17, 2025

5  out of  5
rating by Braden Levers
"Signed up for auto insurance and Ricky made everything smooth and flawless, even was able to get me a better deal with more coverage compared to their competitors."
We responded:
"We’re happy Ricky was able to help you get set up with ease! Welcome to the State Farm family! "
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Lindsay Champion

November 10, 2025

5  out of  5
rating by Lindsay Champion
"We love State Farm and appreciate the consistency and customer service we’ve gotten from Ricky over the years."
We responded:
"Thank you for the wonderful feedback Lindsay! We appreciate you!"
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Chris Langston

October 30, 2025

5  out of  5
rating by Chris Langston
"Got my policy going quick"
We responded:
"Thank you Chris!"
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Justin Bowen

October 29, 2025

5  out of  5
rating by Justin Bowen
"Ricky has been incredibly patient with me during the process of reviewing policies for our condo. These guys always have a hands-on helpful approach to finding the best policies."
We responded:
"Justin, thanks so much for taking the time to leave us a 5 star review! We appreciate you recognizing our team’s effort to always go above and beyond! "
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Valarie Jones

October 27, 2025

5  out of  5
rating by Valarie Jones
"I had a wonderful experience with Ricky! He’s very knowledgeable and professional. He made sure he listened to my needs and got me exactly what I needed. Thank you Ricky for everything. God bless"
We responded:
"Thank you for the wonderful review Valarie! We’re so glad you had a great experience with Ricky! We appreciate you! "
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Chase Romani

October 27, 2025

5  out of  5
rating by Chase Romani
"Ricky was the man. Extremely professional and personable. Great at his job."
We responded:
"Thank you Chase! We’re appreciate you taking the time to leave us a review and yes, Ricky truly cares about our customers!"
Profile photo of Leanne Levinson

Leanne Levinson

October 10, 2025

5  out of  5
rating by Leanne Levinson
"Shout out to Ricky who helped me find the perfect coverage for my brand new crafting business. Ricky was both helpful & patient when answering questions. I highly recommend State Farm & Ricky for finding the right policy to fit your needs. I found the staff to be very friendly. Christina was kind, friendly and always helpful in relaying messages. Thank you both for your help."
We responded:
"Thank you so much for your thoughtful review Leanna. We are so happy to have you with our agency! "
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Daniel Hickey

October 3, 2025

5  out of  5
rating by Daniel Hickey
"Ricky Norman was very helpful, patient and answered all my questions"
We responded:
"Daniel, we appreciate you taking the time to leave Ricky a 5 star review! We're so glad he was able to help you out! Thanks for choosing the Buss Team! Call or text us anytime if we can be of help to you 904-375-2025."